FAQ
Answers for clinic operators
If it impacts reliability, compliance, or patient experience, we cover it here.
How reliable is the AI receptionist?
99.9% uptime backed by redundant carriers and active monitoring.
Does the voice sound natural?
Yes. We use warm, clinic-friendly voices with configurable tone.
Can it handle different accents or languages?
Supports English, Spanish, and accent-aware pronunciation tuning.
Is it HIPAA compliant?
We're HIPAA-aware: no PHI stored in logs by default and signed BAAs are available.
What calendars do you integrate with?
Google, Outlook, Aesthetic Record, Vagaro, and custom EHR schedulers.
How fast can we go live?
Most clinics onboard within 24–72 hours including script approval.
How is pricing structured?
Tiered by minutes + locations with flexible overage blocks.
Can we cancel anytime?
Yes. Month-to-month with no long-term contracts.
What about multi-location practices?
We support location routing, shared calendars, and analytics rollups.
How do we get support?
Email + WhatsApp with <2 hour response times during business hours.