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PRIVACY POLICY

Last Updated: 27 November 2025

Company: Notifire

Location: Georgia

Serving: US, UK, EU, Global users

Introduction

This Privacy Policy explains how Notifire collects, uses, and protects personal data.

We comply with:

  • GDPR (EU)
  • UK GDPR
  • CCPA/CPRA (California)
  • Global privacy standards

By using our Services, you agree to the practices described here.

Data We Collect

We collect:

A. Identity Data

  • Name
  • Business name
  • Email
  • Phone number

B. Business Data

  • Clinic/business details
  • Opening hours
  • Staff information (optional)

C. Usage Data

  • Interactions with AI agents
  • Call logs
  • Call recordings and transcriptions (if enabled)
  • Chat logs
  • Browser/device data
  • IP address and approximate location

D. Payment Data

Handled entirely by Paddle.

We do not store:

  • credit card numbers
  • CVV
  • full billing information

E. Analytics Data

  • Cookies
  • Traffic patterns
  • Google Analytics or similar tools

Purpose of Data Use

We use your data to:

  • Provide AI receptionist and automation services
  • Improve model performance
  • Create call summaries and insights
  • Deliver customer support
  • Process payments
  • Ensure compliance with legal obligations

Legal Basis

Under GDPR/UK-GDPR, we rely on:

  • Contractual necessity
  • Legitimate interests
  • Consent (for analytics and call recording)
  • Compliance with law

Sharing Personal Data

We may share data with:

  • Paddle (payment processor)
  • AI providers (OpenAI, Retell, etc.)
  • Hosting/cloud infrastructure services
  • CRM platforms (if the user integrates them)

We never sell personal data.

International Transfers

Data may be processed or stored in:

  • Georgia
  • EU
  • UK
  • US

All transfers follow GDPR-compliant safeguards.

Data Retention

We keep data only for as long as needed:

  • Account data: until deletion request
  • Call logs/transcripts: determined by the user
  • Billing records: as required by law

User Rights

Users may:

  • Access their data
  • Request corrections
  • Request deletion
  • Export data
  • Object to processing
  • Restrict certain processing

To exercise rights, contact:

info@itsnotifire.com

Security

We use encryption, secure infrastructure, access controls, and vendor audits.

However, no system is completely secure.

Children

We do not knowingly collect personal data from children under 16.

Changes

We may update this Privacy Policy periodically.